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In-Office Receptionist

Ask about our competitive compensation package
Employment type: full-time
Non-profit organization

Our Receptionist is our front-line customer service representative to the public by answering phones (main line), handling all inquiries, and referring all inquiries to the appropriate departments. In addition, this position serves as a customer service representative to all visitors by greeting, welcoming, and directing them appropriately; notifying company personnel of visitor arrival.

Email jobs@hmow.org

Social Service Program Manager

Program Management

  • Collaborate with direct supervisor to develop goals, vision and strategy for kupuna services
  • Build effective and collaborative relationships with internal and external program partners
  • Ensure harmonious and safe environment for program staff and participants
  • Build and maintain effective working relationships between social service staff,  volunteers and clients
  • Monitor, review, and evaluate program and operations for effectiveness in reaching program goals
  • Assist with data management and documentation of program related information
  • Assist in training and supervising program staff
  • Collaborate with other program managers to identify team building opportunities
  • Schedule and lead regular check in meetings with staff
  • Provide mentorship and guidance for staff facing challenges with service delivery

Minimum Qualifications:

  • 2-5  years of experience with training and/or supervising staff
  • Bachelor’s required
  • Experience working or volunteering at a nonprofit
  • Strong administrative skills necessary to organize, document and prioritize
  • Effective verbal and written communicator with excellent interpersonal relationship skills
  • Strong skill set in the use of Microsoft Office programs
  • Able to remain objective, positive, and flexible in a fast-growing non-profit setting
  • Able to show good judgment and clear Criminal History Background Check
  • Able and willing to drive and to meet driver’s abstract requirement
  • Available full-time Monday through Friday, as well as occasional weekends and/or evenings
  • Familiarity with and appreciation for caregiving and working with seniors, families and/or children

Salary range: $42K – $50K

Ask about our competitive benefits package.
Email jobs@hmow.org

Social Service Assistant I

Ask about our competitive compensation package

Primary Responsibilities: Employee must promote a comprehensive approach to client support and engagement and serve as a liaison between agency, home settings and community resources.

Essential Functions:

PROGRAM DUTIES:

  • Evaluate existing, new and prospective clients based on their needs, desires and limitations- this includes home visits and phone calls.
  • Help determine what type of aide clients and public inquiries may need
  • Assist in coordinating community resources for clients and public inquiries
  • Help clients complete paperwork to apply for programs
  • Maintain constant communication with clients while addressing their concerns.
  • Enter new and updated information in database; assist in program reporting as needed.
  • Communicating updates to client, client family, and program staff to provide comprehensive services.
  • Answering the phone as needed to assist in ensuring adequate route coverage and accurate meal delivery, coordinating with volunteers and paid drivers to locate clients who are not home to receive their delivery, and answering client and family needs, volunteer, and public inquiries.
  • Post daily route and client change of information in database.
  • Entering new and updated client and volunteer information in client database, and all necessary communication mediums (including but not limited to- MOS, SERVTRACKER, sending emails etc.).
  • Conducts route orientation for volunteer and on-call drivers as needed.

DELIVERY OF MEALS or Housing Distribution Assistance

  • Delivering meals to clients as needed
  • If driver uses company vehicle, maintains appearance and condition of agency vehicles, which includes but is not limited to filling gas tank, cleaning vehicles, and ensuring that needed servicing is done. Keeps Program Coordinator and appropriate staff advised regarding potential vehicle problems with HMoW vehicles.
  • Maintains agency vehicles’ coolers/ trays in clean, presentable condition.
  • Routinely reviews new routes and updates routes.
  • Presents appearance that represents HMoW including appropriate HMoW shirt and badge.

Email jobs@hmow.org